Telco Ombudsman Set To Oversee Digital Platforms
The Telecommunications Industry Ombudsman has welcomed a recommendation that its scope be widened to include digital platforms. The 23rd and final recommendation... Read More
Telstra Ticked Off For Careless Base Station Deployment
The arrival of 5G and increasing demand for 4G bandwidth means telcos are under pressure to roll out more base-stations and seem... Read More
ACMA Names And Shames Telcos For Violating Act
Several telcos are being named and shamed for not warning potential customers they don’t offer Priority Assistance services for people with life-threatening... Read More
ACMA Claims Telco Customer Service Needs Work
The Australian Communications and Media Authority has released the first report of its kind to focus on customer performance data from Australia’s top... Read More
ACMA Cracks Down On Telco Complaint Handling
The Australian Communications and Media Authority (ACMA) has cracked down on the complaints handling process of local telcos, with 31 facing enforceable... Read More
Foxtel Fined $25K For Telemarketing Breach
Pay-TV provider, Foxtel, has been fined $25,200 by the Australian Communications and Media Authority (ACMA), for several breaches of the Telemarketing Industry... Read More
Budde Sees ‘Fabulous Plot’ As 5G Auction Raises $853 Million
The ACMA’s auction of 5G spectrum – in the 3.6GHz band – has raised $853 million from the three mobile carriers and... Read More
Telstra Outage Stranded Over 1,000 Triple Zero Calls
The Australian Communications and Media Authority (ACMA) has today accepted a court enforceable undertaking by Telstra, after a major network outage breached... Read More
Optus Email Scam Warning From ACMA
The Australian Communications and Media Authority (ACMA) is warning Australians about an email scam phishing for credit card data by posing as... Read More
Spectrum Auction Garners $92.6m
Optus, Telstra, TPG, NBN Co and Vodafone have between them coughed up $92.6 million in licence fees for spectrum for mobile and... Read More