channelnews

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If a body representing telco customers is successful, Australian telecommunications companies may soon be required by law to offer products and services...

ACMA Slams Telcos Over Complaint Wait Times

October 19, 2021

Nathan Jolly

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The Australian Communications and Media Authority has slammed the nation’s telecommunications companies over the long time it takes them to resolve consumer...

Telcos Need More Empathy For Customers In Hardship: TIO

September 1, 2021

Jake Nelson

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Telcos are being urged to have more flexibility and empathy for customers suffering financial hardship in a new report from the Telecommunications...

ACCC Takes Big Three Telcos To Court Over NBN Speeds

August 9, 2021

Jake Nelson

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The ACCC is suing Australia’s big three NBN providers, alleging that Telstra, Optus, and TPG all misled customers on their maximum speeds....

Expectations For Telcos Dealing With Vulnerable Consumers

July 16, 2021

Computer Daily News

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The Australian Communications and Media Authority (ACMA) has released guidelines for the telecommunications sector when dealing with consumers in vulnerable circumstances. ACMA...

Audit Finds Oz Telcos Ill-Equipped To Deal With Vulnerable

July 14, 2021

Nathan Jolly

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The Australian Communications and Media Authority has today released a proposed Statement of Expectations for Australian telcos, after an audit found the...