Telecoms Industry Ombudsman Opens Urgent Line For At-Risk Consumers & Small Businesses
The Telecommunications Industry Ombudsman has opened phone lines to deal with urgent complaints resulting from the impact of the COVID-19 pandemic on... Read More
Phone & Internet Complaints Down 12% In Q4 2019
Complaints to the Telecommunications Industry Ombudsman from residential consumers and small businesses were down 12% in Q4 compared to the previous quarter,... Read More
Telco Ombudsman Set To Oversee Digital Platforms
The Telecommunications Industry Ombudsman has welcomed a recommendation that its scope be widened to include digital platforms. The 23rd and final recommendation... Read More
NBN On Track For Milestones – But Complaints High
NBN Co claims it has hit all key metrics for its third quarter ended March 31, including full-year targets and its halfway... Read More
Telco Complaints Down: Up At Voda
Consumer complaints about Telstra and Optus services dropped in the three months from July to September – but complaints about Vodafone services... Read More
Broadband Speed On ACCC Agenda
The Australian Competition and Consumer Commission (ACCC) wants consumers to have access to better broadband speed information, today releasing a discussion paper.... Read More